Call & Contact Centre
Helping Call & Contact Centre businesses put customers first
Overview
Trusted Call & Contact Centre recruitment
Customer service is a key part of any business. For the Call & Contact Centre industry, a skilled and people-focused team is key for supporting customers.
The way consumers talk to companies is changing, from live chat to WhatsApp. We also know in many sectors people still rely on speaking to a customer service department over the phone. It’s why we recruit for all types of Call & Contact Centre work.
For employers
Find exceptional Call & Contact Centre talent
Whether you communicate with consumers digitally or in person, your customer service team are often their first point of contact. They are fundamental to a customer's experience and your brand’s reputation.
You need a trusted customer service agency who understands the industry to help you hire people with a specific skillset. We have an extensive talent pool of skilled professionals, so we’re confident we can find the right person for you.
For candidates
Find the customer service role for you
With over 35 years’ experience we’ve built a large network of companies who are looking for motivated people wanting to work in the industry. We partner with some of the biggest names in customer service, along with growing, smaller scale businesses, throughout the UK.
Whether you’re looking for temporary or permanent Call & Contact Centre jobs, as a leading customer service agency we’re on hand to help you find a role you’ll love.
Contact us
Get in touch with the Search team
As one of the UK's leading call centre recruitment agencies we build partnerships with our clients and candidates. It not only allows us to connect businesses and people that we know will be a great fit, but we also form long-lasting connections.
For businesses, we can assist with all elements of your people strategy from candidate attraction to retention. For candidates, we can support you throughout your career and provide interview tips and insight into what employers want.
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Specialist Call and Contact Centre sectors that we support
Specialist Call and Contact Centre sectors that we support
01 Customer Service
Exceptional customer service is at the heart of every successful business. Whether you’re a candidate with a passion for helping others, or a client seeking to elevate your customer experience, we’re here to connect you with opportunities and talent that make a difference. For candidates, we offer roles where your communication skills and problem-solving abilities can shine. For clients, we source reliable professionals who genuinely care about delivering the best service. First impressions and customer satisfaction are vital within customer service, that’s why we’re committed to finding the right fit.
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Specialist Call and Contact Centre sectors that we support
Specialist Call and Contact Centre sectors that we support
02 Telesales
Telesales is a powerful tool for driving business growth. Whether you’re an ambitious candidate eager to make your mark, or a company looking to strengthen your sales team, we’re here to help. For telesales professionals with energy, persistence, and first-class communication skills can lead to success, we’re here to help you progress with leading companies. We focus on finding individuals who are not just persuasive but also excel at building rapport over the phone, converting leads into loyal customers. Whether you’re looking to close deals or recruit those who do, our recruitment specialists are here to facilitate lasting relationships.
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Specialist Call and Contact Centre sectors that we support
Specialist Call and Contact Centre sectors that we support
03 Credit Management
In the realm of credit management, it’s about more than just overseeing debts—it’s about safeguarding relationships and maintaining your organisation’s financial integrity. If you’re a candidate with the acumen, resilience, and communication skills to navigate this complex field, we can connect you with roles where you’ll make a significant impact and thrive professionally. For clients, we recognise that effective credit management is vital to your financial health. Our highly skilled professionals excel in negotiation and are attuned to the nuances of managing customer relationships with care and precision. Whether you’re looking to advance your career in credit management or seeking dependable candidates for a crucial area of your business, we’re here to deliver the right solutions.
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Specialist Call and Contact Centre sectors that we support
Specialist Call and Contact Centre sectors that we support
04 Multilingual
In today’s interconnected world, multilingual roles are essential for businesses aiming to connect with a global audience and navigate diverse markets. For candidates, these positions provide an opportunity to utilise your language skills and cultural understanding to make a meaningful impact, whether it’s in customer service, sales, or any other area of business. For companies, having multilingual professionals on your team ensures that your communication is clear, culturally appropriate, and effective across different regions. We specialise in matching talented individuals who are not only fluent in multiple languages but also adept at understanding and bridging cultural differences. Whether you’re a candidate looking to advance your career in a multilingual environment or a company seeking to expand your international reach, we’re here to facilitate the right connections for success.
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Specialist Call and Contact Centre sectors that we support
Specialist Call and Contact Centre sectors that we support
05 Senior Appointments
In the fast-paced call and contact centre environment, senior appointments are crucial for driving efficiency, customer satisfaction, and overall success. These roles require leaders who excel in team management and strategic thinking, enhancing customer interactions, streamlining processes, and boosting performance. For candidates, senior roles offer the chance to lead, optimise service delivery, and implement innovative solutions. For businesses, the right leadership ensures smooth operations and high service standards, adapting to customer needs. Our expertise is in matching top-tier leaders with organisations, aligning operations with broader business goals. Whether advancing your career or strengthening your leadership team, we’re here to find the perfect fit for excellence and growth.
For Job Seekers
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We recruit for Customer Service Advisors, Sales Executives, Team Leaders and Call Centre Agents across inbound, outbound and blended roles.
Explore current opportunities on our Call & Contact Centre Jobs page. -
Most roles don’t require formal qualifications, just strong communication, problem-solving skills and a customer-focused attitude.
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Absolutely. Many individuals start in entry-level positions and advance to supervisory or managerial roles.
Learn more in How to progress your career in a Call Centre.
For Employers
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We maintain a pool of job-ready contact centre staff and can often place candidates within 24 to 48 hours, depending on your staffing needs and role volume.
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We understand the pressure of maintaining service levels. Our consultants recruit across high-volume environments and deliver candidates who perform well under pressure and represent your brand.
2025 Salary Guide and Hiring Trends
Is your salary offering still competitive in today’s market? Are you earning what you should be in 2025? Our latest salary insights will help you stay ahead for the rest of the year.
Latest Call & Contact Centre jobs
View all Call & Contact Centre jobsUseful resources
Testimonials
What our candidates say
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“I’ve been placed in a temporary position by Search by some of the best consultants I have worked with. The agency is proactive and do exactly what they say they will.”
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“Search have always found me the best brands with great jobs. They have brilliant communication as well. I could not fault them.”
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“Search contacted me and matched me to a company where I was successful in securing a position. I would never have known about the job without their professional guidance.”
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“Carla was amazing. Prompt with all the info and replies, we built great rapport. If the opportunity presents itself in the future, I’d happily come back.”
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“Louise and Vik are lovely. They go out of their way for you. I trust them to find me the right role which matches my values and ethics.”
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“So friendly and helpful throughout and found me a great job with a quick turn around.”
