Sales & Customer Service Administrator

32 hours per week | £12.60 per hour

Overview

Our client is a growing wholesale supply business operating across the UK. They are seeking a reliable and customer-focused Sales & Customer Service Administrator to support their Scottish customer base as part of continued expansion.

The Role

This role will act as the primary point of contact for wholesale customers in Scotland, supporting existing accounts and responding to new enquiries. Responsibilities will include order processing, telesales activity and general customer service, ensuring a smooth experience from initial contact through to delivery.

The position is suited to someone who enjoys a varied, administrative role with a customer-facing element and the opportunity to contribute towards regional sales targets.

Key Responsibilities

• Managing and maintaining relationships with wholesale customers across Scotland

• Processing orders accurately and coordinating deliveries

• Responding to enquiries and supporting the onboarding of new customer accounts

• Promoting products and services to support sales growth

• Liaising with internal departments to ensure efficient order fulfilment

• Maintaining accurate records and assisting with process improvements

Candidate Profile

• Previous experience in sales administration, telesales, order processing or customer service is desirable

• Confident communicator with a professional telephone manner

• Well organised, accurate and proactive, with the ability to work towards team targets

• Competent using IT systems and Microsoft Office, particularly Excel and Outlook

• A positive and adaptable approach with a willingness to learn

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.