Outbound Customer Service Advisor

£13.00 - £13.50 per hour

Edinburgh

posted 27 Jan 26

Apply now

Outbound Customer Service Advisor

£13.00 - £13.50 per hour

Apply now

About this role

Exciting Temporary Opportunity - Outbound Engagement Officer
£13.00 per hour | 2‑month temp contract | Mon-Fri, 10am-4pm (25 hours per week)

Looking for a meaningful role where every conversation makes a difference? This is a fantastic opportunity to join a well‑known charity and support their amazing community of fundraisers taking part in walks, runs and challenge events throughout the year.

What You'll Be Doing
You'll be making up to 50 warm outbound calls per day to individuals who are already supporting the charity. These aren't cold calls - supporters will be expecting to hear from you. Your role is to welcome them, check in on their fundraising progress, offer guidance, and make sure they feel supported every step of the way.

You'll also update information on the charity's database, so strong computer skills and attention to detail are essential. Full training on their systems (including Dynamics) will be provided.

What We're Looking For
Essential:

Confident, friendly telephone manner

Previous outbound calling experience

Strong Microsoft skills (Outlook, Word, Excel)

Accurate data entry skills

Great attention to detail

Quick to learn new systems

Desirable:

Experience in a call centre or high‑volume outbound role

Familiarity with Dynamics or similar CRM/fundraising databases

Why You'll Love This Role
Make a real impact supporting people raising money for an incredible cause

Warm, supportive conversations - no cold calling

Flexible daytime hours

Join a passionate, purpose‑driven team

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

  • Contract Type

    Contract

  • Specialism

    Call & Contact Centre

  • Working pattern

    Full Time

  • Job ref

    Req/677640

  • Expiry date

    26 February 2026

  • Job duration

    2 months

Apply now

Your consultant is

Bilal Oussellam

Business Director

For more information on this role and to speak to the consultant hiring for it, get in touch via the details below.

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