The role: Night Concierge
Location: West London
Salary: £33,000 - £35,500
Hours: 12 hour shift - 4 days on/ 4 days off

The role of the Night concierge is to support the head concierge in the day-to-day operations of the lobby area. Provide a highly professional, friendly, and efficient service to all residents, ensuring a warm welcome, a memorable experience, and a seamless move-in process. This is an exciting opportunity to join a team in a new development opening!

Key Responsibilities:

Full Occupation Phase:
- Implement and manage services as defined by the Resident Operations Manager or General Manager.
- Handle assigned tasks and perform other reasonable duties as required.
- Provide accurate and up-to-date information to both residents and colleagues.
- Ensure effective shift handovers by giving and receiving detailed handover notes.
- Safeguard and manage pass keys in compliance with key policies.
- Attend meetings to ensure efficient communication within the team.
- Monitor arrival and departure schedules to anticipate and address visitor needs.
- Respond to resident and visitor enquiries, seeking assistance when necessary.
- Maintain and update the concierge software regularly.
- Attend all required Health & Safety and fire training sessions to comply with legal requirements.
- Promptly report any accidents, near misses, or hazards to your manager or supervisor.
- Be familiar with the fire policy and emergency procedures, including how to respond to an activation.

Requirements:
- Relevant experience within luxury residential or hotel settings, ideally as a Night concierge.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office and Outlook.
- Impeccable appearance and presentation.
- Highly organized with exceptional attention to detail.
- Passion for delivering high standards of personalized service with confidence and calmness.
- Personable, empathetic, and warm with a conscientious attitude.
- Willingness to adapt and work flexible hours.

If you are passionate about providing first-class service in a luxury environment, apply today to become a vital part of the team!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.