General Manager | Contract Catering | Central London

£63,000 per annum
40 hours per week | Monday to Friday
Private Health Care | Premium Site | Financial Institution
Team of 20+

About the Role

A prestigious contract catering site in Central London is seeking an experienced General Manager to oversee both retail and hospitality operations. This is a fantastic opportunity for a seasoned professional with over 5 years of experience managing both retail and hospitality services, and who has successfully led teams of 20+ staff.

As the General Manager, you will be responsible for the day-to-day operations of a premium site located within a high-profile financial institution, ensuring that both the retail and hospitality teams consistently deliver exceptional service. You will work closely with the Deputy General Manager and General Manager, overseeing all aspects of the site's performance, and will lead a team dedicated to achieving excellence in both service and operational standards.

Key Responsibilities:

• Oversee and manage both retail and hospitality services, ensuring seamless day-to-day operations

• Lead a team of 20+ staff, focusing on performance management, training, and development

• Collaborate with the senior leadership team to achieve site goals and maintain operational excellence

• Ensure the delivery of exceptional service standards across both retail and hospitality environments

• Maintain high levels of client satisfaction through strong relationship-building and consistent service quality

• Oversee staff performance, providing clear leadership and guidance to develop a motivated, high-performing team

• Manage budgets, ensuring cost control, efficiency, and compliance with financial targets

• Ensure adherence to health and safety regulations and food hygiene standards across both service areas

• Foster a positive, team-oriented culture that drives customer satisfaction and operational success

About You:

• 5+ years of experience as a General Manager in Business & Industry (B&I), with significant experience managing both retail and hospitality services

• Proven track record of managing large teams (20+ staff) in a high-volume, high-standard environment

• Strong leadership and man-management skills, with the ability to inspire and motivate a diverse team

• Excellent communication skills, with the ability to liaise effectively with clients, staff, and senior management

• A hands-on, proactive approach with the ability to make quick decisions and solve problems effectively

• A strong understanding of financial management, including budgeting, cost control, and operational efficiency

• A passion for delivering outstanding service and a strong commitment to exceeding client expectations

Why You'll Love This Role:

• Competitive salary of £63,000 per annum

• Excellent work-life balance with a Monday-Friday, 40-hour workweek

• Private health care

• Opportunity to manage a high-profile, prestigious site in Central London

• Lead a talented team in both retail and hospitality sectors, with a focus on operational excellence

• Work within a supportive and innovative team environment that values client satisfaction and team development

This General Manager role is an exciting opportunity for a dynamic and experienced professional looking to make an impact within a prestigious corporate setting. If you have the right experience and are ready to take the next step in your career, we would love to hear from you!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.