Debt Recovery Agent

Are you a confident negotiator with experience in Debt Recovery? Due to Internal Growth We're looking for a Debt Recovery Agent to handle complex customer accounts, recover overdue balances, and support cases.

Salary: Competitive Salary + upto 10% bonus
Hours: Monday - Friday (no weekends)
Contract: Permanent, 37.5 hours
Location: Sale, Manchester Hybrid - 3 days WFH, 2 days office

Key Responsibilities

* Manage a portfolio of customer debt cases
* Handle inbound queries and proactively contact overdue customers
* Agree payment plans and reset Direct Debits to prevent future debt
* Work with internal teams and third party agencies where required
* Support complex tenancy cases and resolve disputes preventing payment
* Ensure compliance with regulatory standards including GDPR
* Achieving and working towards targets

What We're Looking For

* Previous experience in Debt Recovery, Payment Support.
* Strong communication skills verbal and written
* Confident in making decisions
* Customer focused
* Experience handling complex customer issues
* Knowledge of debt management systems, regulatory frameworks, and ledger management
* Background in utilities debt collection is desirable

Benefits

* 25-28 days annual leave + birthday off
* Pension + life assurance
* Retail discounts
* Option to buy/sell holidays
* Well being and GP support
* On site parking, gym, café, and social spaces
* Hybrid working (after sign off)
* No weekends or bank holidays

If you're ready for a challenge in a fast paced, rewarding environment, please apply today currently shortlisting for this role.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.