Day Concierge - Luxury Residential Development - £30,000 + Benefits

Shift Pattern: Pitman Rota, 12-hour shifts (7:00am-7:00pm)

Example:
Week 1: Mon-Tue on / Wed-Thu off / Fri-Sun on
Week 2: Mon-Tue off / Wed-Thu on / Fri-Sun off

A prestigious luxury residential development in South East London is seeking a professional, customer-focused Day Concierge to join the front-of-house team. The role is based at the Concierge Desk and lobby, ensuring an exceptional level of service is delivered to residents and visitors at all times.

This position would suit someone with experience in a customer service or front-of-house environment, who can provide a polished and engaging service while supporting and guiding colleagues within the concierge team when required.

Key Responsibilities:
Deliver first-class service to residents and visitors
Operate the Concierge Desk and oversee the lobby area during night shifts
Carry out regular checks and maintain accurate records
Maintain strong working relationships with on-site management and building teams

Requirements:
Previous experience in a customer service or front-of-house role
Understanding of what constitutes exceptional customer service
Knowledge of the Health and Safety at Work Act (desirable)
Professional attitude and presentation
High attention to detail while working efficiently
Adaptability and problem-solving skills
Strong verbal and written communication skills
Experience using Microsoft Office packages

Benefits:

Salary of £30,000 DOE
Annual bonus
25 days' holiday plus bank holidays
Private healthcare

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