Customer Service Administrator | Digital Support

Salary: £13.13 per hour Hours: 35 hours per week, Monday to Friday Working Hours: 8:30am - 5:00pm Location: Office-based, Manchester City Centre Contract: Temporary to Permanent (initial 12‑week period)

Customer Service Administrator - Manchester City Centre

We are looking for Customer Service Administrators to join a busy and expanding customer support team based in, Manchester. This is an office-based role focused on assisting customers through online chat and other digital communication channels.

This position is well suited to individuals with experience in customer service, administration, contact centres, retail, hospitality, or any customer-facing environment. Strong communication skills and a proactive approach to helping customers are key.

Key Responsibilities

• Managing customer enquiries via online chat in a professional and timely manner

• Using internal systems to respond to queries and provide accurate information

• Following established processes and guidelines to ensure consistent service

• Resolving customer issues efficiently while maintaining a positive experience

• Developing strong knowledge of products, services, and internal procedures

• Maintaining high standards of written communication and customer care

Skills & Experience Required

• Previous experience in customer service, administration, contact centres, retail, hospitality, or similar roles

• Excellent written communication skills

• Strong attention to detail and accuracy

• Calm, organised, and able to work well under pressure

• Confident using computer systems and digital platforms

• A professional, customer-focused approach

What's on Offer

• Competitive hourly rate of £13.13

• Full-time hours, Monday to Friday

• Central Manchester office location

• Structured working hours in an office-based environment

• Potential for a permanent role after the temporary period

• Supportive and fast-paced team environment