Customer Service Coordinator - Supply Chain / Order Processing
Location: Stretford, Manchester (Office-based) - Parking Onsite
Salary: £32,000 per year (depending on experience)
Hours: Monday - Friday, 8:30am - 5:00pm
Start date - ASAP

About the Role

We are seeking an enthusiastic and proactive Customer Service Coordinator to join our growing team. This is an exciting opportunity for someone who thrives in a fast-paced environment and enjoys managing the end-to-end order process, supporting customers, and liaising with suppliers.

As part of our supply chain and customer service team, you will play a key role in ensuring smooth order processing, timely deliveries, and exceptional customer satisfaction.

Key Responsibilities
* Build and maintain strong relationships with customers and suppliers
* Process a high volume of customer orders accurately and efficiently
* Monitor and manage orders from placement to delivery
* Proactively identify at-risk orders and provide solutions
* Resolve queries including proof of delivery, invoice discrepancies, returns, and quarantines
* Liaise internally to ensure on-time fulfilment and issue resolution
* Raise and chase purchase orders with suppliers
* Monitor stock levels and address non-conformances
* Manage collections and returns
* Handle customer service queries professionally

About You
* Strong written and verbal communication skills
* Proficient in Microsoft Office (Outlook, Excel, Word)
* Excellent planning and prioritisation skills
* Accurate and efficient in data entry and order processing
* Self-motivated, organised, and able to work independently and as part of a team
* Professional, polite, and customer-focused approach

Requirements:

* Experience: Minimum 2 years in Customer Service

If you are interested please apply with your most up to date CV.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.