Fresh Start for 2026 - Customer Service Advisor

Manchester | City Centre (Hybrid - 2 days from home) £13.00 to £13.50 per hour + February 2026 Start

Looking for a fresh start in the New Year? Ready to kick off 2026 in a role where you're genuinely valued, supported, and encouraged to grow?

This is an exciting opportunity to join a friendly, people‑focused organisation that prides itself on delivering exceptional customer experiences. You'll be part of a team that cares about doing things the right way - for customers and for colleagues.

The Opportunity

You'll join a welcoming Customer Service team handling inbound calls, web chats, and emails, supporting customers with a wide range of queries. Every interaction is about listening, understanding, and providing clear, helpful guidance.

This isn't a scripted or high‑pressure environment - it's a place where you're trusted to use your judgement, show empathy, and deliver service you can be proud of.

Candidates with experience in contact centres, medical environments, logistics, or other busy operational roles tend to thrive here - but this experience is desired, not essential. If you're organised, calm under pressure, and great with people, you'll fit right in.

What You'll Be Doing

• Handling inbound customer queries via phone, web chat, and email

• Providing clear, friendly, solutions‑focused support

• Managing a variety of customer requests with professionalism and care

• Supporting customers in sensitive or challenging situations with empathy

• Updating internal systems accurately and efficiently

• Working collaboratively with internal teams to resolve issues

• Identifying opportunities to improve processes and enhance the customer journey

Salary & Bonus

• £13.00 to £13.50 per hour

• Additional discretionary company bonus scheme

Working Pattern

• Monday - Friday, 9:00am - 6:30pm (1‑hour lunch)

• One Saturday every 3-4 weeks (9am-1pm)

• Shorter working week when a Saturday is worked

• Hybrid working - 2 days from home

• 37.5 hours per week

Why Join?

You'll be part of a supportive, people‑first culture where teamwork, wellbeing, and personal development truly matter. This is more than a job. It's a fresh start, real stability, and a chance to build your career in 2026.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.