Customer Service Administrator - Edinburgh
Salary: £25,000
Hours: Monday to Friday, 9:00 AM - 5:00 PM
Contract: Full time, Permanent
Start Date: January
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About the Role
We're looking for a dedicated Customer Service Administrator to join a growing team in Edinburgh. This role combines customer support with essential administrative duties to ensure smooth day to day operations. You'll handle inbound queries, process customer information, manage documentation, and support internal teams with accurate and timely admin tasks.
If you enjoy helping customers, staying organised, and working in a structured office environment, this role is perfect for you.
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What You'll Do
* Answer inbound calls and assist customers with a wide range of queries
* Provide clear, accurate information and resolve customer issues promptly
* Handle administrative tasks such as updating records, processing forms, and managing documentation
* Maintain detailed and accurate notes using internal systems and CRM platforms
* Support internal teams by preparing information, sending correspondence, and following up on outstanding items
* Monitor inboxes and allocate queries to the correct departments when required
* Work collaboratively with colleagues to ensure a seamless customer and administrative experience
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What We're Looking For
* Previous experience in customer service and administration (phone-based preferred)
* Strong communication and active listening skills
* Excellent attention to detail with the ability to manage multiple admin tasks
* Confident using computer systems, databases, and Microsoft Office applications
* Ability to work in a fast-paced environment while maintaining accuracy
* A positive, professional approach to both customer care and office administration
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Benefits
* Competitive salary of £25,000
* Monday-Friday schedule - no weekends!
* Excellent benefits package
* Full training and ongoing development
* Supportive, friendly team environment
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Ready to start your new career in January?
Apply now and take the next step toward a rewarding role in customer service and administration!

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