Customer Sales Advisor

Cumbernauld
£26,830 + potential yearly bonus of £4,200
Monday to Friday | Full Time

Are you an energetic, people-focused professional who loves providing excellent customer service while growing sales?
Do you enjoy building strong customer relationships and delivering solutions that genuinely help?

This role offers a perfect mix of customer service and sales support - with no cold calling - and plenty of opportunity to develop your skills and career.

About the Role

As a Customer Sales Advisor, you'll manage and develop a portfolio of customers, ensuring they receive exceptional service every time they contact you. You'll support them with orders, product advice, and quotes while spotting opportunities to increase value and strengthen relationships.

What You'll Be Doing

• Responding to incoming calls promptly and professionally
• Managing email enquiries and customer requests within set timeframes
• Processing orders accurately and efficiently
• Producing quotes and offering suitable product alternatives
• Identifying additional sales opportunities through inbound and outbound calls (existing customers only)
• Keeping internal systems updated with accurate, relevant information
• Communicating back orders and resolving customer issues
• Supporting colleagues with product matching, sourcing, and tender preparation
• Working toward KPIs and contributing to team targets

What You'll Bring

• Previous customer service or sales experience (office-based preferred)
• Strong communication skills - both verbal and written
• Confidence and enthusiasm for speaking with customers on the phone
• Excellent attention to detail and accuracy in work
• Ability to prioritise workload in a fast-paced environment
• Strong relationship-building skills, internally and externally
• Tech-savvy and comfortable navigating PC-based systems
• A proactive, inquisitive, and methodical approach to work
• Resilience, reliability, and the ability to work independently and as part of a team

Ideal Traits

• Structured, organised, and detail-driven
• Curious and solution-focused
• Tenacious, self-motivated, and eager to learn
• Comfortable working toward KPIs and revenue targets
• Able to adapt to change and remain positive under pressure

Why This Role Could Be Great for You

• Stable Monday-Friday daytime hours
• A balanced mix of customer service and sales activity
• Supportive team environment
• Opportunities to grow, contribute, and develop professionally

If you're looking for a role where you can put your customer service skills to work, build strong relationships, and genuinely make an impact - we'd love to hear from you.

Ready to take the next step?
Apply today.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.