Payment Support / Collections Advisor - February 2026 Start

Manchester City Centre | Hybrid (2 days from home)
£27,000 - £30,000 + 10% Annual Bonus

Start 2026 in a role that combines stability, purpose, and progression. We're hiring for a fast‑growing UK car finance business that puts fairness, transparency, and customers first.

The Role

You'll join a supportive Payment Support / Collections team, helping customers who have fallen behind on payments. Through empathetic, solution‑focused conversations, you'll agree realistic outcomes that help customers get back on track.

This is not a script‑led or high‑pressure environment - it's about listening, understanding, and delivering a positive customer experience.

What You'll Do

• Speak with customers experiencing payment difficulties
• Agree fair and achievable repayment plans
• Support vulnerable customers with care and empathy
• Work with internal teams to resolve cases effectively
• Keep accurate system records
• Identify risks and suggest service improvements

Salary & Working Pattern

• £27,000 - £30,000 depending on experience
• 10% annual performance bonus plus discretionary company bonus
• Monday-Friday, 9:00am-6:30pm (37.5 hours)
• One Saturday morning every 3-4 weeks (shorter week when worked)
• Hybrid working - 2 days from home

Benefits

• 25 days holiday + bank holidays (rising to 28)
• Private medical insurance (Vitality)
• Health cash plan (including children)
• 5% employer pension contribution
• Free breakfast, drinks and fruit in the office
• Employee discounts platform
• Paid volunteering day
• Mental health support (6 free counselling sessions)
• Enhanced sick pay and family leave

Why Join?

With over 450 employees nationwide, this is a people‑first business focused on doing the right thing for both customers and colleagues. You'll gain long‑term stability, genuine support, and clear opportunities to grow.