Claims Handlers

Salary: £27,000 - £34,000 DOE + annual bonus and fantastic Benefits package
Location: Newcastle - Hybrid/flexible working
Working hours: 35 hours per week. Shift hours are Monday to Friday 09:00-17:00.
Start date - April 2026

Opportunity

We're currently recruiting for a Claims Handler Customer Settlement and Third Party Settlement. If you have experience in Motor Insurance or financial services background we would love to hear from you.

You'll support our Customers through their insurance claims journey from notification to settlement. In this busy and varied role, you'll provide an excellent customer experience for our customers via different communication channels such as telephone and email. Using a variety of online tools and portals you will agree a fair settlement for their vehicle and maximise salvage returns.

We need you to have:

* You'll love working with customers, be customer focused and passionate about finding the best outcome for our policyholders.
* Experience of working in insurance services would be beneficial, however if you come from strong financial services background dealing with customers we would love to speak to you.
* Resolution focused and resilient.
* Excellent verbal and written communication skills.
* Ability to make robust decisions based on the information presented.
* Self-motivated and able to manage your time effectively with case loads.
* Strong PC skills and ability to use new software.

What's in it for you?

* Prepare for your retirement with our colleague pension scheme.
* Virtual GP Service for you and your family 365 days a year.
* Performance related annual bonus.
* Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more and sell more
* Embrace the benefits with lots of discounts
* Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
* A place to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.
* Take part in our Buy as you Earn and Save as your Earn share schemes.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.